I hate people that do identity theft and cheat merchants. Don’t forget if you are suspect of a transaction to
-make sure the avs and cvv match
-have them sign a cc auth form (attached) and provide a copy of their driver’s license and front & back of cc
-Also call the purchaser’s phone # to confirm the order. You’d be surprised that 90% of the time the phone # is phony and disconnected
-also call the issuing bank phone # on the back of the cc. Surprisingly the phone # usually doesn’t match the name of the issuing bank on the front of the card
-google the email address-often fraud will show up in regards to that email address
-make sure you ship to the address you did the AVS check on and get a signed proof of delivery or signature at will call.
-google the purchaser’s name, address & zip to see if it matches and if any fraud shows up.. It will usually show up and oftentimes give you business and other info besides verifying the name & address.
Also use http://www.whitepages.com/person
More below
For looking up a person by name to see if info they gave you matches
http://www.spokeo.com/ This service is free but for only $2.95 per month you can get a much more detailed report.
For looking up location of sender’s IP Adress
http://www.melissadata.com/lookups/iplocation.asp?ipaddress=69.158.168.51
How to find sender’s IP Address
http://www.ip-address.org/tracker/trace-email.php
For merchants who have a shopping cart on their website please read the following.. Most stolen cards are electronic and not wallet theft and they don’t have the physical drivers license, etc. If you accept a stolen card there is unfortunately no recourse (personally I think the card issuing banks should eat the charge not the merchant) If dealing with a disgruntled cardholder doing a chargeback make sure your website has a “clickthrough” page that shows your terms and refund policy and the cardholder has to click “agree” to proceed to purchase. If there is a chargeback make sure to send a copy of that page with your reply. Your best chance for chargebacks is with Amex who usually side with the merchant. With MC/Visa you are at the mercy of erratic issuing bank staffing that is often inexperienced and who may make emotional decisions.